Purchase Information
Bryggboden is committed to ensuring that you, as a customer, feel satisfied. Shopping with us is simple, safe, and secure. VAT is included in all prices, and we always strive to deliver as quickly as possible, usually within a day or a few days.

Additional costs beyond the product price in the webshop:

Shipping: Always 64 SEK within Sweden! For delivery to Denmark, Finland, the Baltics, Germany, Poland, Belgium, the Netherlands, Luxembourg, France, Spain, Portugal, and Austria, a fixed shipping cost of 169 SEK applies for shipments up to 10 kg.

If you choose to pick up the goods at our warehouse store in Stora Höga, no shipping fee will be added. Please call and book a time for pickup.

Payment Methods:

Swish Sweden (0 SEK): We process the order as soon as the money has been received in our account. Swish to 123 459 53 28 (Brybo AB).

Card Payment Visa/Mastercard (Sweden, EU): We offer card payment via Svea Bank AB for customers in Sweden, Denmark, Finland, Germany, the Netherlands, Belgium, the Baltics, Poland, France, Spain, Portugal, Luxembourg, and Austria. Card payments are made according to the applicable rules for online payments in Sweden and the EU. We use Svea Bank AB's PCI-DSS certified card payment solution. The money is reserved in your account at the time of the order. All transactions are sent encrypted securely via SSL (Secure Sockets Layer). No card numbers are stored. Svea Bank AB uses the latest security technology for credit card payments on the Internet, 3D-Secure, which is a standard developed by VISA and MasterCard to securely verify the consumer when making purchases online.

Invoice (Sweden): We also offer the payment method Invoice in collaboration with Svea Bank AB. Orders against Invoice can be made by both individuals and companies. To order against an invoice, you must be at least 18 years old, registered in Sweden, and approved in the credit check conducted at the time of purchase. When purchasing against an invoice, you need to provide your personal identification number or organization number. A standard credit check will be conducted after the personal information has been provided at checkout. In some cases, this may involve a credit report being taken. A copy of the credit report will then be sent to your home. You must not have any payment remarks. When purchasing against an invoice for companies, the user must identify themselves with BankId. Orders can also be made by individuals who are not authorized signatories. All invoices assigned by Bryggboden to Svea Bank AB. When purchasing against an invoice, the invoice will be sent separately via email to the email address you provide at the time of purchase. The payment terms for the invoice are 14 days. In case of late payment, an agreed and statutory reminder fee will be charged. Late payment interest will be charged at 2% per month. In case of non-payment, the invoice will be handed over to a collection agency. If you wish to pay in installments or desire flexible installment payments, you can enter into an agreement with Svea Bank AB. The credit period is chosen by ticking the option you prefer. The purchase can always be paid in full before the due date. A standard credit check will be conducted after the personal information has been provided at checkout. In some cases, this may involve a credit report being taken. A copy of the credit report will then be sent to your home. If you have questions about installment payments or flexible installment payments, you can contact Svea Bank AB at tel 08 – 514 931 13 for more information. Example of effective interest rate for a purchase of 10,000 SEK, term 12 months, 0% interest, setup fee 195 SEK, invoice fee 29 SEK: 10.55%.

Internet Bank (0 SEK): We offer direct bank payment via Svea Bank AB.

Account Transfer Sweden (0 SEK): The order is processed only when the money has been received in our account. Bankgiro 816-6431 (Brybo AB).

See other terms below.

Prices
When ordering, the prices listed on our website apply. Prices are stated in Swedish kronor and include VAT. The prices do not include payment and shipping fees, which are stated separately.

Shipping - Handling Fee
A fixed shipping fee of 64 SEK applies to all orders within Sweden. For shipping to Denmark, Finland, the Baltics, Germany, Poland, the Netherlands, Belgium, Luxembourg, France, Spain, and Portugal, a fixed fee of 169 SEK is charged for shipments up to 10 kg.

Deliveries - Delivery Time
We always strive to deliver your order as quickly as possible. If the items you ordered are in stock, the goods will be shipped within a week, depending on the chosen delivery method. For delivery to Denmark, Finland, the Baltics, Germany, Poland, the Netherlands, Belgium, Luxembourg, France, Spain, and Portugal, an additional day or two may apply. Unless otherwise specifically agreed (e.g., in connection with the booking of items that are not in stock), delivery will occur no later than 30 working days from the time Bryggboden has confirmed the order in writing through the order confirmation. If the ordered item needs to be ordered from our supplier, we will monitor your order and deliver it as soon as we can. In case of any delivery delays, you will be notified via phone or email. You have the option to choose whether you want a partial delivery or to wait for the backordered products. You also have the right to cancel the purchase by making a cancellation.

Shipping Methods
Within Sweden, we primarily use DHL for the delivery of our goods. For private individuals, packages are sent to the nearest service point. Companies can choose to have the package delivered to the company's address. Smaller packages and letters are occasionally sent by post. For shipping to Denmark, Finland, the Baltics, Poland, Germany, the Netherlands, Belgium, Luxembourg, France, Spain, and Portugal, packages are sent via DHL Shops and Packet stations.

Identification at Package Pickup
When picking up a package at one of DHL's agents, the shipment number and the recipient's ID must be presented. It is also acceptable to identify yourself with Bank-ID (a link can be found in DHL's SMS and email notifications). Please note that if someone other than the recipient is picking up the package, both the recipient's and the agent's ID must be presented.

Uncollected Packages
Shipments remain at DHL's agents for 7 days before being returned to Bryggboden. We reserve the right to charge for the handling costs incurred for uncollected packages (return shipping, handling, and processing fees). A fee of 200 SEK will be charged to the orderer/buyer for packages that are not collected. Please note that if you regret a purchase and wish to return the item, you must first collect the package and then return the shipment according to our instructions.

Delivery Delays
In case of any delivery delays, you will be notified via phone or email. As a customer, you always have the right to cancel the purchase in the event of significant delivery delays. We will do everything in our power to fulfill your order. There may be occasions that make it impossible to fulfill the order, for example, if our supplier cannot meet their commitment to us. We reserve the right to disclaim any compensation to the customer regarding delivery delays.

Transport Risk
We bear the transport risk, i.e., the risk of the item being damaged or lost during transport from our warehouse to you. You bear the risk in the event of a return to us.

Split Orders
If any of the items you ordered have a significantly longer delivery time than the other items, we will notify you. You can then choose whether you want a partial delivery or to wait for these products. As a customer, you will never have to pay more than the agreed original shipping cost.

Minimum Order Value
We do not apply a minimum order value.

Delivery Monitoring
We reserve the right to backorder or cancel orders for items that are out of stock. If the item is expected to arrive within a reasonable time and the item's price exceeds 100 SEK, we will backorder the item and deliver it, at no extra cost, as soon as it arrives at our warehouse. If an item has been backordered by us, you have the right to cancel the item. Of course, we will inform you if we must backorder.

Export
Currently, we can only sell and deliver goods in Sweden, Denmark, the Baltics, Finland, Poland, Germany, the Netherlands, Belgium, Luxembourg, France, Spain, and Portugal.

Complaints
If the delivered item is incorrect or damaged, you can file a complaint. If an item is incorrect or misdelivered, we will cover the shipping costs. We apply the Consumer Purchase Act, which gives you the right to complain about an item within 3 years. The condition is that you must prove that the defect existed at the time of purchase and is not due to wear and tear. Don’t forget to save the receipt. The invoice that accompanies the package is your warranty. If we deliver the wrong quantity or the wrong item, we urge you to notify us as soon as possible so that we can correct the error. The easiest way to do this is to send a copy of the invoice with details of the error and include any incorrectly delivered items in undamaged condition and in their original packaging. Bryggboden inspects each shipment before it is sent to you. If the item is still damaged or misdelivered upon arrival, we commit to correcting the error at no cost to you.

IMPORTANT! It is essential that you make a correct report. Visible defects: Reported directly on-site upon receipt of the item. Hidden defects: Reported to bryggboden.se via email or phone within 3 days of receiving the item. A product that we have determined to be misdelivered or damaged will be replaced if you wish, or we will refund the money along with the shipping cost. However, if you ordered more items than the one you are returning, we will not refund the entire shipping cost. In case of any disputes, we will follow the decisions of the National Board for Consumer Complaints.

Contact Information for Complaints:
Email: kundtjanst@bryggboden.se
Phone: +46 (0)303 233083

Bryggboden.se/Brybo AB
Brålandsvägen 17
444 60 STORA HÖGA
Sweden

Returns - Right of Withdrawal
According to the Distance and Home Sales Act, you as a consumer (this does not apply to companies) have the right to withdraw from the agreement by notifying us within 14 days from the date you received the goods. If you wish to exercise your right of withdrawal, you must return the item well packaged in its original packaging. Please handle the product with care! If the product has been damaged, a deduction for any loss in value may be made when refunding your return. Click the Cancel purchase link in the footer on the homepage and then fill in the withdrawal request with the order number, email address and what you want to withdraw. You can find the order number in your order confirmation. You can also contact us by email or phone. If you wish to exercise your right of withdrawal you have 14 days to notify us from the date you received the item. When exercising the right of withdrawal, you are responsible for the return shipping cost.

Refund
Any refund will primarily be made to your bank account, personal account, or bank giro account, and secondarily via a payment order. Refunds will be processed within 10 working days from when we have received and approved your return.

Reservation
We reserve the right for sold-out items and that an item may be discontinued. For technical reasons, the colors on the website may differ slightly from reality. We reserve the right for any price and/or printing errors.

Information about Pledge
When paying by Invoice, the invoice will be pledged to SVEA Bank AB, 556158-7634.